IRCTC — Ticket & Booking Experience Redesign

A self-initiated concept redesign for India's national rail platform — modernising the booking flow, introducing multi-city journey planning, and reimagining physical and digital tickets for 20M+ daily users.

IRCTC serves over 20 million daily users but hasn't kept pace with how people book travel today. Booking connecting multi-city journeys required multiple separate flows, and the tickets — both counter slips and digital passes — were cluttered and hard to scan for the information that actually matters.

Redesigned the homepage and booking experience, introduced a single multi-city booking flow (borrowing the mental model from flight booking), and completely redesigned both the counter and digital ticket formats — including a QR code on digital tickets for faster TT verification, like an airline boarding pass.

A concept demonstrating what a modern IRCTC could look like — cleaner tickets, a multi-city booking flow that works end-to-end, and QR-based verification that could meaningfully reduce boarding friction at scale.