Skip to main content
Back to work

IRCTC Redesign Concept. Multi-City Booking, Cleaner Tickets, and QR Verification for India's 20M+ Daily Rail Users.

IRCTC (Concept)

My RoleProduct Designer
TeamSolo Project
ToolsFigma
Timeline3 weeks
Description

A self-initiated concept redesign for India's national rail platform, modernising the booking flow, introducing multi-city journey planning, and reimagining physical and digital tickets for 20M+ daily users.

Problem

IRCTC serves over 20 million daily users but hasn't kept pace with how people book travel today. Booking connecting multi-city journeys required multiple separate flows, and the tickets, both counter slips and digital passes, were cluttered and hard to scan for the information that actually matters.

Solution

Redesigned the homepage and booking experience, introduced a single multi-city booking flow (borrowing the mental model from flight booking), and completely redesigned both the counter and digital ticket formats, including a QR code on digital tickets for faster TT verification, like an airline boarding pass.

Outcome

A concept demonstrating what a modern IRCTC could look like, cleaner tickets, a multi-city booking flow that works end-to-end, and QR-based verification that could meaningfully reduce boarding friction at scale.

View Prototype(opens in new tab)

Counter Ticket · Before & After

Redesigned counter ticket: cleaner layout with better information hierarchy
Original IRCTC counter ticket: cluttered layout with poor information hierarchy
Before
After
Drag to compare

Digital Ticket · Boarding Pass with QR

Redesigned digital ticket front
Redesigned digital ticket back with QR code for TT verification

Digital Ticket (A4) · Before & After

Redesigned A4 digital ticket: boarding-pass style with QR for TT verification
Original IRCTC A4 digital ticket: dense, hard to scan
Before
After
Drag to compare

Homepage Redesign

IRCTC redesigned booking homepage

Train Search & Multi-City Booking

IRCTC multi-city train selection and booking flow

More Case Studies

Rebranding Konfhub Before a Fundraising Round. New Identity, Tighter Messaging, and a Design System That Helped Them Raise.
Rebranding Konfhub Before a Fundraising Round. New Identity, Tighter Messaging, and a Design System That Helped Them Raise.→
Vitals Matter. A Firefighter Health Monitoring MVP, From Wireframes to Investor-Ready Prototype in 6 Weeks.
Vitals Matter. A Firefighter Health Monitoring MVP, From Wireframes to Investor-Ready Prototype in 6 Weeks.→
Jan Suraaj. Designing Prashant Kishor's Bihar Campaign Website to Convert Visitors Into Volunteers, Donors, and Padyatra Registrants.
Jan Suraaj. Designing Prashant Kishor's Bihar Campaign Website to Convert Visitors Into Volunteers, Donors, and Padyatra Registrants.→
Back to work